Home Delivery

Delivery

We generally ship items within two business days. Depending on which shipping provider you choose will determine how fast you receive the item. The general shipping time is 7-13 working days. The specific shipping time is subject to the logistics company. Once the goods are shipped We will send your logistics tracking number by email, you can check the logistics tracking information of your goods through the following button:

  • If your order amount is greater than $30, we will give you a free shipping service. When you order our products, you only need to choose the free shipping option.
  • We are not responsible for any foreign fees, import fees, excise taxes, or duties incurred and fees will be the sole responsibility of the purchaser.
  • We strive to offer same day fulfillment on most weekdays, excluding holidays. If you order Friday night, Saturday, or Sunday, your order will be shipped on Monday.
  • Orders from Valiters always ship discreetly in temperature optimized packaging.
  • We currently only ship to North America and Europe.
  • If your item is damaged, broken, disfigured, or melted upon arrival, please contact us and we will provide a full refund or return upon reasonable proof.
  • Cancellations must be submitted via email prior to your order being dispatched from our fulfillment center.
  • If your package is marked as delivered but can’t be found, Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order in a couple days, please email our support team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! 🙂
  • Valiters is not responsible for lost or stolen packages. We have no control over your package after it is handed to the carrier. 
  • Please allow for delivery delays during peak order volume. Items that arrive significantly later than expected may qualify for a partial refund, unless notice of delay is given and cancellation options are offered.
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