Valiters – Frequently Asked Questions

Here, you’ll find quick and helpful answers to common questions about orders, payment methods, shipping, customer accounts, and our services.

If you have any additional questions, please feel free to contact us via our contact form.

We’re always happy to help.

Shipping

How are shipping costs calculated?

Depending on the size, volume, and destination country, we ship the ordered items via parcel service or a freight carrier.

  • If the total value of your order is less than $99, shipping costs $9.99.
  • Shipping is free for orders of $99 or more.

Sometimes tracking information can be inaccurate, and packages are marked as delivered before they actually arrive—oops! Your package will most likely be delivered within a few days. In the meantime, it’s a good idea to check with your neighbors and/or the post office to get more information.

If you do not receive your order within a few days, please send an email to our support team within 14 days of the last tracking update, including your order number and tracking information, so we can assist you.

We usually dispatch orders within two business days. Standard delivery takes 5–12 business days, depending on the carrier. Once your order has shipped, we’ll email you the tracking number. You can track your shipment via 17TRACK or DHL tracking.

We ship your ordered items worldwide.

Payment and Payment Methods

Do you offer free gifts?

Everyone loves free gifts, and we’re happy to offer special promotions and complimentary items from time to time. Because these items are free and available only in strictly limited quantities, they cannot be exchanged or replaced, and no refund or credit can be issued.

Some things last forever—but our discount codes don’t. All discount codes have an expiration date when they’re issued, so you can plan your purchase accordingly! Please note that discount codes cannot be combined with other offers that are active on our website at the time of your order.

We accept all major credit cards as well as PayPal.

Unfortunately, we do not currently have a rewards or loyalty program. Thank you for your interest!

You don’t need an account to shop on our website! However, we recommend that you create an account, as this will allow you to easily check the status of an order and access your complete order history. You can also save your shipping information to speed up the checkout process!

Unfortunately, we cannot apply promotions to orders placed outside the promotional period, as this would be unfair to our other customers. We apologize for the inconvenience and thank you for your understanding!

Order Questions

I received damaged items in my order.

Wir geben unser Bestes, um Ihre Bestellung in einwandfreiem Zustand anzuliefern, aber gelegentlich können Fehler passieren. Bitte kontaktieren Sie unser Support-Team innerhalb von 14 Tagen nach Lieferung, indem Sie HIER klicken, damit wir Ihnen weiterhelfen können. Bitte senden Sie uns unbedingt Fotos Ihrer beschädigten Schätze sowie ein Foto der Unterseite/Seite des Produkts, damit wir den Namen der betroffenen Artikel erkennen und Ihnen optimal helfen können.

Oh no! Please send an email to our support team by clicking HERE within 14 days of delivery, including your order number and a list of the missing items. Be sure to include a photo of the items you received. We’ll get back to you as soon as possible! For out-of-stock items, you’ll receive store credit equal to the amount you paid.

We are very sorry for the mix-up with your order! Please send an email to our support team by clicking HERE, including your order number and a photo of the products you received. Please note that all order issues must be reported within 14 days of delivery. We will ship YOUR order as soon as possible!

Unfortunately, no. Once an order has been placed, you can no longer cancel or change it. All sales are final. We apologize for any inconvenience!

No, unfortunately, we cannot change orders once they have been placed. All sales are final. We apologize for any inconvenience!

Yes! Please send an email to our support team by clicking HERE, including your order number, your original email address, and your new email address, so we can make the change for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation to the new address.

Oops! Unfortunately, we can’t change the billing address once an order has been placed. Don’t worry! It looks like you were able to place your order successfully. As long as your shipping address is correct, you’ll receive your order!

We’re happy to change the shipping address for your order! Please send an email to our support team by clicking HERE, including your order number and the new address—as soon as possible, since we can only make changes if your order hasn’t entered the packing process yet. Please note that changes to your order may be limited during periods of high order volume (e.g., during product launches and promotions).